Monthly Maintenance Retainer

- (A Proactive verses Re-Active approach to problem prevention)

Flat Fee - Calculated based on number of network devices
- 24 Hour Support at no additional charge
- No trip charge

Daily status updates through ticketing system
Monthly reporting of systems status

Block Time

- (Primarily used to to repair existing problems, projects or upgrades)

Purchased in 10 hour segments

During Normal Business Hours
- Hourly rate $95.00
- Billed in 6 minute increments with NO minimum

After Hours
- Hourly rate billed in 30 min. increments
- No trip charge

Purchased hours can be rolled over month to month and are non-expiring

Can be converted to Retainer after 30 hours or when system is stabilized

Standard Hourly

- (Used primarily for emergency or down situations for new clients)

During Normal Business Hours
- Hourly rate $125.00
- Billed in 6 minute increments with 1 hour minimum

After Hours
- Hourly rate at time and one half $187.50
- Billed in 1 hour increments with 1 hour minimum
- Trip charge 50.00

Up to 10 hours can be rolled into 30 hour block purchase

NOTE: All invoices are due on receipt, and payment is due on or before contract coverage period begins.

Request a Free Network Analysis!

Business Name:

First Name:

Last Name:

E-mail Address:

Phone Number:

ex. 214-432-6647

What services do we provide?

Summary of Services:

Strategic IT Consulting
Server and Workstation Support
Infrastructure Design and Installation
Hardware and Software Solutions
On-Site and Remote Support
Network and Internet Security
Email and Virus Protection
Backup and Recovery
Expertise and Specialization
Project Management
Help Desk Solutions for End-User Support
Plus much more!

Additional Services

A few reasons for outsourcing.

Save Money
Improve Security
Increase Productivity
Improve Compliance
Improve Accuracy
Lack of In-house Experience
Take Advantage of Technological Advances
Offer services you otherwise could not
Focus on core business processes

Promotional Discount

We have a single standard rate for computer work of $125 per hour.

Block Time is sold in 10-hour increments.

Currently we have a $250 discount off your first 10 hour block purchase. One Block of Time costs $700 plus tax.

What is Block Time

Block Time is a cost effective plan that will take care of all of your business computing, networking, and computer maintenance needs. The Block Time can be used for any of the services provided by TEK 1st. It covers everything from planning and installation to on-going support and maintenance. Purchasing Block Time is a simple and flexible approach to obtaining professional computer services—no matter what you might need.

Ways to use your Block of Time

Computers/workstations fixed on-site
Installation and configuration of software or hardware
Telephone Support
Remote Support
Off-site repair of equipment
Software or hardware upgrades
Problem Solving

Advantages

Unlike typical support plans, Block Time can be applied toward a wide variety of services over an unspecified period of time. There is no "use it or lose it" deadline, nor are there any terms that limit its use to certain types of services or products. All of the services provided by TEK 1st can be billed against Block Time. If more time is needed than what was initially purchased, an additional Block of Time can be purchased at the same discounted rate.

Time is accurately tracked through our online ticketing system for each use of the Block Time. You will receive a trouble ticket update for each support activity, indicating the type of service performed, the amount of time used, and the time remaining under the current block plan.

Principal place of service shall be deemed the Dallas, Fort Worth Metroplex area. Customer shall reimburse travel outside this area. Services provided are for normal business hours, Monday – Friday, 8:00 a.m. – 5:00 p.m. Any services requested outside of these hours are available only if the "After Hours" contract option is executed. TEK 1st will require remote access to the customer network under theses contracts. These contracts do not include any part or product necessary to upgrade or repair any computer or device. Should any part, product, or any other cost be necessary, TEK 1st will submit an estimate to the Customer for prior approval.

TEK1st.com: TEK 1st, LLC offers I.T. Support for Small to Mid-sized Businesses.

Contact us at 214-432-6647 to schedule a free on-site network analysis.

The right choice for IT consulting

Reduce Your IT Overhead

In-House IT is much more expensive than IT outsourcing.

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